core

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Keeping our community healthy, active, and energized

Providing regular, scheduled exercise and a place that fights isolation, and supports mental resiliency

Policies

Payments

Credit card payments are processed through Stripe. An international company that primarily offers payment processing software and application programming interfaces for e-commerce websites and mobile applications. This charge will appear on your statement as VILLAGESOFSANTE.ORG. If you would like to pay by check, contact Ann at villagesofsantafe.org. We cannot take checks for monthly memberships, only for quarterly or semi-annual.

 

No Show Policy

We do not have No Show fees, however, we have a limited number of spaces available in our classes. Cancelling is courteous – it is respectful of our efforts and our instructors. You will receive notice 1 day before class regarding your reservation with a link to cancel. You can cancel up to 4 hours prior to class time. Please note – you must use the link in the reservation reminder to cancel. We do not monitor email or phone for cancellations.

 

FREE classes. We have a limited number of spaces available in our free classes. If you are a no-show 3 times in one month, we may cancel your upcoming reservations for the coming 2 weeks. You will receive notice 1 day before class regarding your reservation with a link to cancel. You can cancel up to 4 hours prior to class time. Please note – you must use the link in the reservation reminder to cancel. We do not monitor email or phone for cancellations.

 

Purchased Punchpass. We have a limited number of spaces available in our classes. If you do not cancel at least 4 hours prior to class, your Punchpass will be charged for the class You will receive notice 1 day before class regarding your reservation with a link to cancel. You can cancel up to 4 hours prior to class time. Please note – you must use the link in the reservation reminder to cancel. We do not monitor email or phone for cancellation.

 

Single Ticket Refunds. Refunds will be made for cancellations made 24 hours prior to event, unless noted. Email or phone for cancellation. villagesofsantafe@gmail.com or 505-501-8187.

 

Unlimited Membership. We have a limited number of spaces available in our classes. If you do not cancel at least 4 hours prior to class, you will be listed as No Show. If you are a No Show four times in one month, we may cancel your upcoming reservations for the coming week. You will not be eligible to receive a refund for the cancelled reservations. You will receive notice 1 day before class regarding your reservation with a link to cancel. You can cancel up to 4 hours prior to class time. Please note – you must use the link in the reservation reminder to cancel. We do not monitor email or phone for cancellation.

 

Refunds

Refunds can be made for current Punchpass holders for the balance of the classes remaining open. No refund can be made after the expiration of the Punchpass. Punchpasses are good for 60 days from purchase. Unlimited Memberships may be cancelled and will be prorated for the month.

 

Please note that we can only take cancellation requests during business hours. Monday-Friday, 9am-5pm. Email villagesofsantafe@gmail.com for refund requests.

 

Login into Zoom

Use the same name as your Punchpass account. We cannot identify iPad, iPhone, and various nicknames, such as Moms Tablet. If you are not using your full name, here are acceptable alternatives:

  • First name and last initial

  • Create your Punchpass account with your nickname inserted Ann (llamagirl) Church

 Please login at least 10 minutes before class. You will be held in the waiting room until we can confirm your reservation. This can cause a delay in your getting to class. With over 100 registrations, we don’t want you to be stuck in the waiting room and late for class.

 

Attending Class

Please log in at least 10 minutes before class. With over 100 registrations, we don’t want you to be stuck in the waiting room. We begin class on the hour and frequently have announcements prior to class. Instructors are available for questions after class. Online classes are locked by 10 minutes after class start. If you are ‘kicked’ off a class and cannot reenter, please email us at villagesofsantafe@gmail.com, and we will extend either your Punchpass or Membership by an appropriate number of classes.

 

How to Sign Up for Classes

  1. Use the Register button below

  2. Sign In to or create your Punchpass account

  3. Purchase a pass or membership if you are planning on attending Gentle Yoga and Balance & Beyond

  4. Go to SCHEDULE or CALENDAR and register for the class(es) you wish to attend. You must register for each class before it begins in order to participate

  5. Click on the class title and then RESERVE MY SPOT IN CLASS. (On the following page, you’ll see RESERVED next to the class title to indicate that your reservation went through.)

  6. Check your Punchpass page from time to time to review your registrations

  7. For each class, you will receive an email with a Zoom link and one day and 20 minutes prior to class

  8. You can cancel up to 4 hours prior to class time. Please note – you must use the link in the reservation reminder to cancel. We do not monitor email or phone for cancellations

 

When booking a reservation

We do not have No Show fees, however, we have a limited number of spaces available in our classes, so please make reservations for classes you will actually attend.

 

 

DISCLAIMER: Not all exercises are suitable for everyone and this or any fitness program may result in injury. To reduce the risk of injury, consult your physician and closely monitor your participation based upon your individual capacities. By signing up to participate in any program offered by Villages of Santa Fe, I agree that: this waiver of liability shall cover my participation in the Program for all of the 2021 calendar year and that I am physically capable of participating in the Program. I release, discharge and hold harmless Villages of Santa Fe and AARP, its affiliates, and respective employees, directors, officers and agents from any and all liability, claims, and demands of every kind with respect to, including without limitation, any bodily injury, illness, death, property damage or any other harm, that may arise from my participation in the program even if caused by the negligence of AARP or Villages of Santa Fe.